Effective: January 1st, 2025
ALTA REALITY PTY LTD (“we” or “us” or “our”) provides the websites, https://www.altavr.io, https://playreave.com, and the subdomains of each of the foregoing (collectively, the "Website") and the REAVE® video game (the "Game" and, with the Website, the "Services").
This Policy sets forth how we collect, use, protect, store, and otherwise process your Personal Information (defined below). This Policy does NOT apply to information we collect offline or you provide to or is collected by any third party (except as otherwise provided below).
For our practices regarding children, please see the Children's section in Section 2 below.
We may collect different types of information from you depending on how you use our Services, including Personal Information. "Personal Information" means information that relates to an identified or identifiable natural person. The categories of Personal Information we may collect are listed below. Certain types of Personal Information may fall under more than one category.
We may also collect information that does not generally identify you but may become associated with your account. We may use information that does not identify you for any permissible business purpose under applicable law.
This section notifies parents of our practices with respect to the collection of personal information from children under the age of 13 ("Children" and each a "Child") and the use and disclosure of such information. This section only applies to Children and supplements the other provisions of this Policy.
If a user of the Game self-identifies or is identified by us as being under the age of 13, their gameplay experience will automatically be set as "Junior Mode." In order to comply with the Children's Online Privacy Protection Act of 1998 and its rules (collectively, "COPPA"), users in "Junior Mode" ("Junior Users" and each a "Junior User") may have access to fewer features of the Game than non-Junior Users. This is designed to limit our access and the access of users of the Services to the Personal Information of Children. Junior Users are restricted from communicating with or otherwise making their Personal Information publicly available to other users of the Services. For example, Junior Users are unable to use "whiteboarding" or voice communication functions of the Game, and Junior Users' display names will be randomized/anonymized.
Junior Users may register an account with us using a registration process similar to the one adults go through; however, in compliance with COPPA, Junior Users may first be subject to a parental notice and/or consent process prior to activation of their account. To initiate the registration and/or consent process for a Junior User, we collect a Parent's email address, and the Parent is then requested to create a password for their Child's account, as well as supply additional account information and settings. We will automatically generate randomized display names for registered Junior Users.
The Personal Information we collect from/about Children is used to give Children access to certain features of the Game and communicate with a Parent about the Child's registration, including for the purpose of verifying their Child's information in connection with registration. We do not share or otherwise disclose Children's Personal Information except (1) as may be necessary to protect the safety of a Child, including by disclosing his or her Personal Information, where appropriate, to law enforcement agencies or for an investigation related to public safety; (2) to enable us to take precautions against liability; (3) to protect the safety and security of the Services; or (4) where required to do so by law or legal process.
We and the third-party service providers listed below may collect or maintain Children's Personal Information through the Services.
Please contact us with questions about our service providers' privacy policies and collection and use practices by mail at Alta Reality Pty Ltd, 100 George st, Parramatta, NSW 2150, by email at contact@altavr.io, or by phone at (061) 466 824 649.
At any time, parents may review their Child's Personal Information maintained by us, require us to correct or delete such Personal Information, request that we delete their Child's account, and/or refuse to permit us from further collecting or using the Child's Personal Information by contacting us using the email address provided above. To protect parents' privacy and security and the privacy and security of Children that use the Services, we may require parents to take certain steps or provide additional information, which we will keep strictly confidential, to verify a parent's identity before we provide any information or make corrections.
We may collect your Personal Information when you provide it to us directly. For example:
We may collect your Personal Information automatically as you use our Services. For example, we may collect your Personal Information as you browse our Website. For more information about our use of automatic tracking technologies and certain choices we offer you with respect to them, please see Section 4 below.
We may receive Personal Information from or through third parties that help us provide or facilitate your access to the Services. For example, we may receive your Personal Information from:
We abide by this Policy when we use Personal Information provided to us by third parties. However, we do not control the Personal Information that third parties collect or how they use that Personal Information. You should review the third parties' privacy policies for more information about how they collect, use, and share information they obtain and use.
As you use the Services, we may use automatic data collection technologies, in particular, cookies, to collect certain Personal Information. Cookies are small data file identifiers that are transferred to your computer or mobile web browser that allow us and our service providers to recognize your browser or mobile device and transfer information about you and your use of our Services.
Some cookies on the Services come from third parties. These cookies improve your experience by helping us better tailor our Services to you. For example, Google Analytics may use cookies to collect your Personal Information on our behalf to analyze your use of the Services.
Google Analytics is a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. The Personal Information collected by Google in connection with your use of our Services is transmitted to a server of Google in the United States, where it is stored and analyzed. Google's collection and use of Personal Information is subject to Google's privacy policy: www.google.com/policies/privacy/partners/.
You may set your browser to refuse all or some browser cookies (e.g., by opting out of Google Analytics at http://tools.google.com/dlpage/gaoptout or http://www.google.com/settings/ads) or to alert you when cookies are being sent. Please note that, if you disable or refuse cookies or other automatic data collection technologies, some aspects of the Services may be inaccessible or not function properly.
To provide or improve the Services – We may use your Personal Information to process your requests to access the Services and certain of their features and to generally present and improve our Services. For example, we may use your Personal Information to improve the Game. By way of another example, we may use your microphone and camera to provide the real-time voice chat features and in-Game avatar.
To administer the Services – We may use your Personal Information for any lawful business purpose in connection with administering the Services. For example, if you reach out to us with a customer service inquiry, we may use your Personal Information to respond to you or to troubleshoot an issue you reported having with the Services. By way of another example, we may use your Personal Information to verify your age.
To market the Services – We may use your Personal Information to market our Services to you. For example, with your prior consent, we may send you news and updates about our products and Services, including special offers and promotions.
In furtherance of legal, health, and safety objectives – We may access, use, and share with others your Personal Information for purposes of health, safety, and other matters in the public interest. We may also provide access to your Personal Information to cooperate with official investigations or legal proceedings (e.g., in response to subpoenas, search warrants, court orders, or other legal processes). We may also provide access to protect our rights and property and those of our agents, users, and others including to enforce our agreements, policies, and our Terms of Service.
In connection with a sale or other transfer of our business – In the event all or some of our assets are sold, assigned, transferred to, or acquired by another company due to merger, divestiture, restructuring, reorganization, dissolution, financing, acquisition, bankruptcy, or otherwise, your Personal Information may be among the transferred assets.
As may be described to you when collecting your Personal Information.
We do not use automated decision-making in connection with the processing of your Personal Information, except to the extent necessary for age-gating functions.
We may disclose your Personal Information:
We protect your Personal Information through a combination of collection, security, and retention policies.
Limited retention. We only keep your Personal Information for as long as we need it for business and operational needs or to comply with any statutory, regulatory, or legal obligations. For example, we may retain Personal Information collected from you to support customer service inquiries and prevent repeated violations or suspected violations of the Terms of Service if your account has been banned or your access to the Services has been disabled for any reason. By way of another example, we may retain the content that you create and share publicly with the REAVE community even after you stop using the Services.
Purpose limitation. We will use your Personal Information only for the Services you choose to access and for the purposes for which you choose to share it. We will respect your requests to start or stop processing your Personal Information for marketing purposes, as well as the types of marketing messages you may wish to receive.
Security measures. We use appropriate measures to ensure a level of security appropriate to the risk involved and have implemented contractual, technical, administrative, and physical security measures designed to protect Personal Information from unauthorized access, disclosure, use, and modification. For example, when you directly provide us with Personal Information, including through registration, we will encrypt that information using secure socket layer technology or similar technologies. As part of our privacy compliance processes, we review these security procedures on an ongoing basis to consider new technology and methods as necessary. However, please understand that our implementation of security measures as described in this Policy does not guarantee the security of your Personal Information.
In the event of a security breach, no longer than 72 hours after we become aware of such a breach, we will notify the proper regulatory authorities and any users of the breach.
Your practices and activities are likewise very important for the protection your own Personal Information. You can take certain steps to help protect your Personal Information, such as being mindful of what you post in public places. For example:
Users should also not pick a password that is easy to guess and should not share their password.
Remember that we have no control over what third parties do with the content of such communications and no responsibility or obligation regarding third parties.
The following applies to European Union residents pursuant to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) and United Kingdom residents pursuant to the Data Protection Act 2018:
We may store or process your Personal Information outside of the country where we collect it or which you reside. The Company has its primary place of business in Australia. You should understand that we may transfer some or all of your Personal Information to Australia to carry out certain operational and processing needs as described in this Policy.
When transferring Personal Information out of the EU or UK, we implement technical, organizational, and physical safeguards to protect your Personal Information. We use European Commission approved standard contractual clauses and implement related measures required by applicable law. Please contact us if you have questions related to the relevant transfer mechanism for your Personal Information.
We only collect, use, or store your Personal Information if:
Subject to any limitations and exceptions under applicable law, you have the right to request access to your Personal Information and exercise a number of rights:
Please email us at contact@altavr.io with the subject line "Data Subject Rights" if you would like to exercise any of the rights described above or if you have questions regarding your rights.
You have the right to lodge a complaint regarding our collection, storage, or processing of your Personal Information with a data protection supervisory authority in the country where you live or work.
The following applies to California residents pursuant to the California Consumer Privacy Act of 2018 ("CCPA"):
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
To exercise your rights described above, please email us at contact@altavr.io with the subject line "CCPA". Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your Child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm that the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify your identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within 30 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the receipt of verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We may update this Policy periodically. We will notify you via the Website or email where appropriate.
Alta Reality Pty Ltd
100 George Street
Parramatta, NSW 2150
+61 466 824 649
contact@altavr.io